3 ways to tell if your gamification program is working

I have three rules of thumb I use to determine if a particular gamification initiative is ‘working’. I hope you find them helpful:

Engagement – Players are complaining

In my experience unless players are complaining (“my score is wrong” for example) then they aren’t engaged. And if they aren’t engaged then your gamification initiative is a dud.  Complaints are a good thing, expect and relish them.

Virality – New players are joining

A good gamification initiative spreads as others are attracted to it. Typical of this might be when a department outside the original initiative (the back office team on a sales leaderboard challenge for example) demands to join in.

Monetization – Underlying stats are improving, business objectives are being met

Everyone likes to see lift in the underlying stats. Typically gamification will generate lift in multiple activities, not just one. This is where your gamification initiative is paid for (monetised).

There we go, three simple rules of thumb to check the success of your gamification program – Engagement, Virality and Monetization.

Toby Beresford

Toby is CEO of the scoreboard platform to track, compare and share scores Rise. He was the 2013 founding chair of Gamfed.com - the International Gamification Confederation and organises the UK Gamifiers meetup. As a gamification thought leader, he speaks at conferences and hosts workshops. Follow him on twitter @tobyberesford and Subscribe to this blog at Gamification Of Work blog feed

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6 thoughts on “3 ways to tell if your gamification program is working

  1. Hmmmmmm

    I’d say the last one is for sure a way to know if it is working for the biz. The first two are just markers of gaming dynamics but without biz value correlation is just playing. Not gamification.

    Esteban

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